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FAQ
Q: Will my package be shipped to me discreetly?
A: Sexy Living ships your product to you in discreet plain packaging to ensure your privacy is respected.
Q: Who do you use for shipping?
A: Packages will be shipped by Canada Post.
Q: How long will it take for my product to arrive?
A: If you live in the BC Lower Mainland, your product should arrive in 2 business days.
If you live in BC, outside the lower mainland, your product should arrive in 3 business days.
If you live in Alberta, your product should arrive arrive in 4 business days.
If you live in Saskatchewan, your product should arrive in 4-5 business days.
If you live in Manitoba, your product should arrive in 4-5 business days.
If you live in Ontario, your product should arrive in 5-6 business days.
If you live in Quebec, your product should arrive in 6-7 business days.
If you live in the Maritimes, your product should arrive in 6-7 business days.
Q: Can I pick my order up in person?
A: Yes, select “Local pickup” in the shipping options of the cart page.
We are located at #404-1485 S Coast Meridian Road, Port Coquitlam, BC, V3C 5P1.
Q: What hours are you open?
A: We are open Monday to Friday 9:00am – 5:00pm. Closed on statutory holidays.
Q: What is your return policy?
A: Due to the intimate nature of the products, we cannot accept returns unless the product is defective. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain product return form. A replacement product will be shipped to you free of charge, however, the customer is responsible for shipping to us.
Q: What credit cards are accepted?
A: We accept all major credit cards.
Q: Do you store credit card information on your servers?
A: No. We believe in your complete security and do not store any credit card information so that your information can never be compromised or stolen. We use 3rd party payment processing centres that utilize the highest security standards in the Canadian marketplace.to give you peace of mind over your online purchases.
Q: Do you accept phone orders?
A: We cannot accept phone orders as we need written confirmation of all orders.